These terms and conditions apply to our international customers. The terms and conditions for Germany, Austria and Switzerland are also available on request in a German-language version. Please contact us before purchasing.
The current English version of our General Terms and Conditions (GTC), are available for you to download as a PDF document below.
Our offer is aimed at business customers as well as private individuals. Consequently, all prices quoted in the online shop are net prices, i.e. excluding VAT of currently 19%. The prices at the time of the order apply. You will always receive an invoice with VAT shown. The VAT incurred is shown separately during the ordering process and is included in the total amount shown. Companies and tradesmen from the EU who are entitled to deduct VAT should contact us before placing an order or select the payment method "Order by invoice" in the shop.
Accepted payment methods
- Payment via PayPal
- Prepayment by bank transfer
- Wise Transfer (ideal for foreign currencies)
- Invoice (for business customers)
Please understand that if you pay in advance, your order will not be processed until payment has been received. If you have a Wise account, select the Wise Transfer payment option for real-time transfers in all currencies.
Some products can be delivered domestically (Germany) without shipping costs. To do this, select the cheapest option shown under delivery method. If you select a delivery method that nevertheless incurs shipping costs, the costs are calculated according to weight and are shown excluding the current 19% legal value-added tax. Any VAT incurred will also be shown separately in the order process.
Unless a different period is specified in the respective offer, the delivery of the goods in Germany takes place within 2 - 5 working days after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction). For shipments within the European Union (EU), please allow 4 - 8 working days.
Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
For delivery types for which a dispatch status is available, notification is sent after order processing by transmitting the consignment number to the e-mail address you have stored in your DOCPA online account. We pass on your e-mail address to the parcel service operator as part of the contract processing. This forwarding serves the sole purpose of informing you by E-mail about the shipment status.
As a consumer (for private purposes), you can revoke your contract declaration within two  weeks without stating reasons in text form or by returning the item. The period begins after completion of the ordering process with this instruction. To comply with the revocation period, it is sufficient to send the revocation or the item in good time. The revocation and the return of the goods are to be addressed to:
Am Volkesberg 17
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. a usage fee for the use of the item) must be surrendered. If you are unable to return the performance received in whole or in part or only in a deteriorated condition, you may be required to compensate us for the loss in value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a shop, for example. You can avoid the obligation to pay compensation by not using the goods as if they were your own property and by refraining from doing anything that could impair their value. Items that can be sent by parcel post are to be returned. You have to bear the costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 Euros. You must meet any obligations to refund payments within 30 days of sending your notice of cancellation.
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. The right of withdrawal also expires prematurely for contracts for the delivery of items in a sealed package from the analytical technology range if the seal has been removed after delivery.